F.A.Q.

A: Yes, registering for an account for our auctions is free. However, to place a bid, our auction platform requires you to verify your identity by placing a credit card on file. A temporary, refundable authorization hold (e.g., $1.00) will be placed on the card to validate it, but this is not a fee.

A: This is a security measure to ensure that all bidders are real, verifiable people. It protects the integrity of the auction by preventing fraudulent bidding and ensures that if you win an item, you have the means to pay for it. Bids are legally binding contracts.

A: We take security very seriously. We do not store your full credit card details on our servers; they are securely tokenized by our payment processing partner.

A: Max Bidding is the easiest way to bid. You enter the absolute maximum amount you are willing to pay for an item. The system will then bid on your behalf, using only the smallest amount necessary to keep you in the lead, up to your maximum.

Example: The current bid is $20. You enter a Max Bid of $50. The system will currently set your bid at $22 (assuming a $2 increment). If someone else bids $30, the system automatically raises your bid to $32. It stops only if someone outbids your $50 maximum.

A: This is the minimum amount by which a new bid must exceed the previous bid. The increment usually increases as the price of the item gets higher. For example, an item at $10 might have $1 increments, while an item at $500 might have $25 increments. The system will automatically calculate the next minimum valid bid for you.

A: A reserve price is a minimum price set by the seller. If the bidding ends and the highest bid has not met the reserve price, the item will not be sold. You will see an indicator on the auction page showing whether the item has a reserve and whether it has been met or not.

A: Unlike eBay, where an auction ends at an exact second regardless of activity, our auction site uses a “Soft Close.” If a bid is placed in the final few minutes of an auction (e.g., the last 3 minutes), the auction clock automatically resets (e.g., adds another 1 minute). This continues until bidding stops. This is designed to prevent last-second “sniping” and mimics the “going, going, gone” fairness of a live in-person auction.

A: Usually, no. Most of our auctions will have a “Buyer’s Premium.” This is an additional percentage added to the final hammer price that the buyer must pay. There will also be applicable sales tax.

Example: You win an item for $100. The auction has a 15% Buyer’s Premium and 5% sales tax. Your total bill will be $100 (item) + $15 (premium) + $5 (tax) = $120.

A: Payment is due at the time you pick up your items. We allow our buyers to pay with a credit card, cash or check at the time of pick up. If your items are being shipped or you fail to show up for load out the credit card, you have on file will be charged for payment. Always check the specific terms of the auction event you are participating in.

A: Bids are legally binding contracts. When you win, you are obligated to pay. Failure to pay will result in your account being banned, and you may face legal consequences or collections actions depending on the value of the item.

A: Yes. Almost all auction items are sold “As Is, Where Is,” with all faults. No warranties are expressed or implied. It is the bidder’s sole responsibility to inspect photos, read descriptions, and, if possible, attend physical previews before bidding. Returns are generally only accepted if we made a gross, provable error in the description (e.g., listing a gold ring that is actually brass).

A: This varies significantly by auction.

• Local Pickup: Many auctions require you to pick up items in person during specific windows of time at a specific location.
• Shipping: Some auctions we will offer shipping and some auctions we only offer shipping on certain items.
• Important: Always check the “Shipping/Pickup” tab on the specific auction before you bid so you know what logistics are involved.

A: Bids can be rejected for a few reasons:

1. There is a hold on your account due to a payment issue or a violation of terms.
2. You tried to bid an amount lower than the required next increment.
3. You were outbid instantly by someone else’s existing “Max Bid.”